Subscriber Engagement: What Matters ?
by Kelly Rusk 
Printed with permission from "What Other Marketers are Thinking" in Chapter 4 of Email Marketing by the Numbers.
So you got people to opt-in to receive your emails. Now you can go ahead and send them whatever you want, whenever you want and they will just love you forever, right?
As ridiculous as that sounds, the truth is email marketers often worry more about growing their database than keeping existing subscribers engaged. Like any kind of business, it’s more cost-effective and valuable to keep existing subscribers, rather than find new ones.
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